支持 / Support

Harnest · 2026-11-08

📧 联系我们

邮箱:talk@harnest.work

反馈、问题、功能建议与内容举报均可发送至此邮箱,通常会在合理期限内回复。

常见问题

我的数据存在哪里?

全部保存在设备本地应用私有空间。应用没有账号系统,没有云同步,开发者不运营接收对话的服务器。

如何使用云端 AI?

在设置中填入你自己的 API Key 并选择服务商(OpenAI、Gemini、Claude、GLM、DeepSeek、Kimi、豆包、通义千问等,或任意 OpenAI 兼容接口)。请求由设备直连服务商。

可以完全离线用吗?

可以。下载可选的本地模型后,对话与语音的主要功能可在离线状态使用。

如何删除我的数据?

在应用内即可删除对话、记忆与全部本地数据,或直接卸载应用。云端服务商一侧的数据请通过该服务商渠道申请删除,详见隐私政策。

如何举报不当内容?

在对话中对任意消息选择「举报内容」,应用将通过你的邮件应用发送举报邮件;也可以直接写信给上方邮箱。

支持哪些语言?

界面支持 12 种语言并可跟随系统。界面语言与聊天、语音识别语言相互独立。

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Support

Harnest · 2026-11-08

📧 Contact us

Email: talk@harnest.work

Feedback, issues, feature requests and content reports are all welcome at this address.

FAQ

Where is my data stored?

Entirely on your device, in the app's private storage. No accounts, no cloud sync, and the developer runs no server that receives your chats.

How do I use cloud AI?

Enter your own API key in Settings and pick a provider (OpenAI, Gemini, Claude, GLM, DeepSeek, Kimi, Doubao, Qwen, or any OpenAI-compatible endpoint). Requests go directly from your device to the provider.

Can it work fully offline?

Yes. After downloading the optional on-device model, chat and voice features work offline.

How do I delete my data?

Delete chats, memory and all local data in the app, or uninstall. For data retained by a cloud provider, use that provider's channels — see the Privacy Policy.

How do I report content?

Use "Report content" on any message; the app composes a report via your email app. You can also write to the address above.

Which languages are supported?

The UI supports 12 languages and can follow the system language. UI language is independent from chat and speech languages.

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